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You will know that visiting properties is an inherent part of our business. For the majority of our contact with customers and clients we will make sure that as much as possible is conducted using digital tools and virtual meetings but it is unlikely that a sale or let will be agreed without at least 1 visit to the property in question. Therefore we will arrange property visits when there is a strong interest in proceeding.
Whilst we want to continue to provide our usual high levels of personal service in the future, this cannot be delivered in a post-Covid 19 environment without some key changes to the way that we operate.
The main outcome is to ensure that we protect our colleagues and customers in equal measure.
Preventing Transmission Summary
We have reviewed our processes and made a number of changes to that way that we operate to ensure we keep colleagues and customers safe. If you feel that you are not able to meet any of these key points please let our team know as soon as possible. This guidance is for owners / occupiers and viewing customers who will be meeting our agents at a property.
Prior to the appointment we will contact you to ensure that there have been no changes to anyone’s health. We will not attend a property where someone is ‘extremely vulnerable’
Only members of the same household can attend the appointment with our agent so if necessary any other people will be required to remain outside the property during the visit
Social distancing rules MUST be observed at all times. Please consider whether younger children and pets should remain outside the property during the appointment
If social distancing is not possible then the property should be accessed by the viewers and agent on their own or face coverings used in line with Government guidelines
All lights should be switched on and doors opened and commonly touched surfaces must be cleaned in advance and after the appointment using domestic cleaning agents
Suitable handwashing facilities should be available on arrival and departure (all agents will carry anti-bacterial gel if needed) with disposable towels to be provided
Please wash/sanitise your hands before and after the appointment and confirm if you would prefer to meet wearing face coverings
Any discussions should be held outside ideally or in a well ventilated space but we will expect to hold detailed discussions on the phone of by video call
All brochures and paperwork will be provided electronically
Be aware that our agents will be dressed in smart casual attire which allows for regular washing and hygiene control
Please do not be offended if our agents refuse to shake hands or does not accept any refreshments
If the agent suffers any injury or illness you must contact the relevant branch office and seek further guidance. If the incident is an emergency please call 999
Please advise us if there are any personal restrictions that will make adherence to the Government Covid 19 guidelines challenging
If you require a copy of the Covid Secure risk assessment we have completed please contact the branch