St Ives, CambridgeshireThomas Morris Estate Agents

We found them helpful, efficient and reliable. Well informed and returned calls quickly. The only thing was that we did not have a designated agent but they did record information which was available to all in the office

Katy Poore has set a new standard in estate agency. Understanding our needs better than we did, Katy marketed our property, using a professional photographer at no cost to us, she showed our home in its best light. Katy showed prospective buyers around and gave us useful feedback following each viewing. Katy found our buyer from then on she managed our sale and ongoing purchase. Communication was excellent and I was able to text or phone outside of normal working hours. We had hiccups as all house sales do, but honestly, without Katy there to guide and support us, it would have been a lot more stressful for us. Katy is to be recommended. This is definitely NOT your typical high street chain, Katy Poore is thoughtful, polite, straight talking and honest and has a very caring personality. The easiest 5 stars I've ever rated someone. Katy was exceptional - so talented, helpful, knowledgeable. We're very pleased with how she helped us, from start to finish she thinks of everything, this lady is faultless!

I have had the misfortune to rent 9 Woodlands Court in St Ives from. Thomas Morris Letting agents. What a shocking experience it has turned out to be, all is excellent in the sales team in the office in crown street but once they have your money the horrendous customer service begins. On the day I moved in I found the flat had historic problems with mould that had been hidden from me. When I challenged the maintenance office headed up by Lisa Bargh I recieved a rude and unhelpful reply, this should off set alarms bells off but I had already signed the agreement so was threatened that there was no way to cancel. The tenants above flat 9 (I think 8) are noisy and dirty the gentleman defecated in the bush outside the front door. The fun has really started when I gave my n notice and vacated the property on 19/12/18. It was spotless in my mother and I opinion and we took photos of everything. I then received a phone call and to my absolute shock £200 was getting deducted from my deposit for a very minimal amount of crumbs or dust in the drawers and the carpets not professionally cleaned (when I moved in there was a massive burn on the carpets and stains throughout) this phone call from Lisa continued into an argument and Lisa put the phone down on me as per her normal rude attitude that I received from her throughout the entire tenancy. As I type this the total costs have now risen to £305 for what I would call made up things. Please be aware that both Thomas Morris and the Landlord of this property are unreasonable people and I strongly advise you to stay away. I am still not in receipt of any deposit and I moved out almost a month ago.

Katy and the team kept us updated throughout the process and we always felt Katy represented our best interests when dealing with potential purchasers. Katy was honest and professional, but also kind and supportive towards us and our circumstances.

Becky has been great throughout this process, its been very difficult but she ensured that she acted in both our interests at all times. Thank you so much for the support through out this process.

We found TM supported us throughout our house move. Caroline and Becky ensured we always felt in the loop with their fantastic communication. Katy was extremely helpful in helping us with the last part of our exchange, and we are very grateful for everything. We would recommend TM.

Great Service and always welcoming. Fees were fair and the service I received reflected this. Justyna also provided the assistance i needed when applying for our new mortgage. Overall Thomas Morris were extremely professional and I would recommend them to anyone looking to purchase or rent property.

Justyna and Jane completed our mortgage for us quickly and efficiently. Even after we had to pull out of a previous sale and then with a change in borrowing amount and circumstances they prioritised us to make sure we didn't lose the house. Finding us a brilliant prodicut that suited our mortgage needs and completing this so quickly for us. Fabulous online portal for track of emails and upload of documents made everything easy. I would never go anywhere else for my mortgage. Can not recommend highly enough. Zoey and Marcus

Katy has been incredible. With having to deal with the worst company possible she has been so professional and has kept us updated along the process. She has chased every possible moment and is the reason we are moving before Christmas. I have been amazed at how hard she has worked and I cannot thank her enough for her hard work and dedication to our sale.

I recently used Thomas Morris to market my flat. The team were engaging, conscientious and very good to work with. Would definitely use again and reccomend.

Staff very helpful. My only concern was that the initial valuation and sale price did not attract interest and the Open House Day was very disappointing in that it only brought in one viewing. I felt that alot of time was wasted in the run up to the Open House which resulted in zero benefit. Thereafter, once the price was dropped the email and verbal comms from the support staff were very good and the house sold quickly.

A good service friendly staff convenient that the agent is on the high street in town. I would recommend Paul Blake.