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1 Market Square, Biggleswade, SG18 8AP
Branch manager: Ryan Coyne
Email address: ryan.coyne@thomasmorris.co.uk
59 High Street, Huntingdon, PE29 3DN
Branch manager: Robert Arnold
Email address: robert.arnold@thomasmorris.co.uk
9 Great Whyte, Ramsey, PE26 1HE
Branch manager: Robert Owen
Email address: robert.owen@thomasmorris.co.uk
6 Melbourn Street, Royston, SG8 7BZ
Branch manager: Amit Chauhan
Email address: amit.chauhan@thomasmorris.co.uk
24-26 Crown Street, St Ives, PE27 5AB
Branch manager: Dan Attfield
Email address: dan.attfield@thomasmorris.co.uk
4/6 Market Square, St Neots, PE19 2AW
Branch manager: Andrea Delaney
Email address: andrea.delaney@thomasmorris.co.uk
Stage One – Initial Complaint
If you have a concern, please raise it as soon as possible with the member of staff handling your matter. If you are not satisfied that your issue has been resolved, please contact the Branch Manager or relevant Department Head.
We encourage you to put your complaint in writing (letter or email) where possible, as this will help us investigate more efficiently, but we can also take details over the phone if more convenient.
Once we have received your complaint, we will:
Stage Two – Director Review
If you remain dissatisfied after Stage One, you may request that a Director carry out an independent review of the way your complaint was handled. Please submit your request in writing.
We will acknowledge your Stage Two request within 3 working days and respond with our final viewpoint within 15 working days of receipt.
Stage Three – The Property Ombudsman
If you are still unhappy after receiving our final viewpoint letter, or if more than 8 weeks have passed since you first raised your complaint, you may refer the matter to The Property Ombudsman for an independent review at no charge.
The Property Ombudsman
Website: www.tpos.co.uk
Please note:
Contact Details for Complaints
Stage One: See below for branch manager contact details
Stage Two:
Email: admin@thomasmorris.co.uk